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I had an IT Support engineer earning a living for me who left because we insisted he go out to see businesses. He was a great techie, but he found speaking with clients very difficult. In the end he got a job at another company where can sit inside of server room all day without talking with people. He's very happy.
You must not. But a IT support company can for a person. See, they are experts in technology. They're well researched and always know what's new and what's hot. And they can identify you what software is often a good investment versus what is a rip above. So mitigate your risks and offer an IT company show up in and in order to out.
